Return Policy & Procedures
- A microscope or parts can be returned within 30 days of delivery date. A 100% credit will be issued as long as product is in “new” working condition with no visible or optical damage.
- If the scope is physically damaged or not in “new” condition and returned in the 30 day window. The customer will be charged the depreciation of the product and a restocking fee at 20%.
- A scope that is returned 90 days from the date of delivery and is still in “new” working condition. We will issue a 20% restocking fee.
- After 90 days no returns will be accepted unless there is a warranty issue. Please refer to the warranty policy.
- RMA number must be issued for all returns.
Buyer must obtain a Return Material Authorization (RMA) Number from Seller prior to shipping any product back to Seller. All Returns to be sent prepaid by Buyer. At the discretion of the Seller, unused and undamaged Standard Products may, under certain circumstances, be accepted back for credit or exchange. A restocking charge may apply. Please consult the factory. Custom made products which are returned as defective, but are found to meet the specifications agreed upon, will be subject to a re-testing charge.
Please complete the form below to start the RMA process. A Seiler associate will be in touch with further steps.